Returns & Exchanges

At Curlsmith, we want you to love your curls, which is why we offer a 30-day return policy on all products if they don’t meet your hair goals. Whether you received a damaged item or simply changed your mind, our goal is to make the process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

• 3.
  Pack Your Products

  Securely pack the items in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.